Privacy Policy
Effective Date: April 14, 2026
1. Introduction
PesaGrid ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
2. Information We Collect
a) Personal Information
- Full name
- Email address
- Phone number
- Business details (if applicable)
- Identification documents (for KYC, if required)
b) Technical Data
- IP address
- Device type
- Browser type
- Cookies and usage data
c) Transaction Data
- Payment records
- Transaction metadata
- API usage logs
3. How We Use Your Information
We use your data to:
- Provide and maintain our services
- Process payments and transactions
- Verify identity (KYC / compliance)
- Improve system performance and security
- Communicate with you (updates, support)
- Detect fraud and prevent abuse
4. Legal Basis for Processing
We process your data based on:
- Contractual necessity
- Legal obligations (financial regulations)
- Legitimate business interests
- Your consent (where applicable)
5. Data Sharing
We may share data with:
- Payment processors and banks
- Regulatory authorities (when required)
- Service providers (hosting, analytics)
We do NOT sell your data.
6. Data Retention
We retain your data only as long as necessary for:
- Legal compliance
- Fraud prevention
- Business operations
7. Data Security
We implement:
- Encryption (in transit & at rest)
- Secure authentication systems
- Access control policies
However, no system is 100% secure.
8. Your Rights
You may:
- Access your data
- Request correction
- Request deletion
- Object to processing
Contact: privacy@pesagrid.co.ke
9. Cookies
We use cookies for:
- Authentication
- Analytics
- Performance tracking
10. Changes to This Policy
We may update this policy. Continued use of the platform after updates constitutes your acceptance of the revised policy.